Charged me additional 151$ for nothing!! Do never give your credit card to these scammers!
not come off in a week or two to come into station and have removed. We have used this station reguraly the past couple winters, today first time for this $151 hold. There maybe a notice on pumps about this practice, I did not see, however we use our credit card to pay at gas pumps instead of going inside standing in line and estimating how much gas to fill our tank. Pilot please explain this policy, from other reviews people think Pilot over charging $151, I personally do not think this, but do not want to see large holds on my credit card account, which we check online offen. I am sure other customers feel the same.
BEWARE $151 ADDITIONAL AMOUNT ON YOUR CREDIT CARD BY PILOT
We spend our winters at a park close to this Pilot. Easy in and out for our 38' motor home pulling a car. RV pumps set up separate from car pumps, and large rig diesel pumps. Today for the first time a $151 extra hold put on our credit card, plus actual $27 charge for gas. I called the Pilot thinking my card had been slimmed to let them know the pump used. The lady at Pilot told me they from time to time put the $151 amount on hold until bank honors our card. She said if the charge does
Lisa Hoffman (Employee) is the BEST! Anytime we are there she is amazing. Very knowledgeable and friendly, she makes you feel like family. She is the reason we only stop at Pilot.
I-4 area truck stop. Both good and not so much...some staff members r great and others don't care. Dude working register to night was 10+ deep in drivers and was alone but rocking it. Wifi is solid, lot packed but always is. Night manager nowhere to be seen and other cashier was on break or some chit. If the guy in super hero T-shirt is the manager then great if not corporate has a good candidate. Typical night at this locale. Food quality is always consistent.
UPDATE : LESS THAN 24 HRS LATER $151 AMOUNT OFF OUR ACCOUNT. THEY CALL IT A PREAUTHORIZATION AMOUNT. STILL LIKE TO HEAR FROM PILOT ABOUT THIS UNUSUAL POLICY? ?
Limited parking for trucks... everything is kind of new. Lots of businesses around it. I like it, but driver lounge needs improvement... showers... restrooms...dirty. I took a shower and it was dirty. What do I mean? Understand drivers go in and out of showers. Having an employee picking up dirty towels after drivers doesn't mean shower has been cleaned. The same white employee was told to clean the restrooms and he seemed to be in a rush to clean the girls restroom. Truck drivers burn lots of money buying fuel. It was Pilot and Flying J commitment to provide a safe, clean and comfortable truck stop for truck drivers. Advertising FREE WI-Fi and not been able to use it, it's not FREE at all. Just another scam to drivers, just like Pilot and flying J cheated owner operators and trucking companies over fuel rebates. This place failed.
Update 11-28-17: Talked with Pilot Flying J cooperate office. The $151 preautorization is not a charge, but currently posted by Visa until your charge amount less than $$151 has cleared your bank. Pilot selected the $151 amount used by Visa at their stations. New Crédit laws passed by Congress during previous administration made this possible. It used to be $1.00 preautorization to verify your account. Also applies to debit cards, $151 each time used, beware if on week end, or holidays when banks closed could exceed your limit.
Pilot Travel Center is a US Gas Station based in Haines City, Florida. Pilot Travel Center is located at 35647 US-27, Haines City, FL 33845, USA.
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